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The Poggle Store

Policies

Terms of Service

Last updated: 14 October 2026

These terms apply when you use thepogglestore.in or buy from The Poggle Store, based in Pune, Maharashtra, India.

Agreement

  1. By using this website or placing an order, you accept these terms and our Shipping, Return, Refund & Cancellation, Pre-Order and Privacy policies.
  2. You must be 18 or older, or buying with the involvement of a parent or guardian.

Products and photos

  1. In-stock listings are photographed by us. Where we hold more than one of a piece, you'll receive a unit from the same stock, which may differ slightly in card or blister condition from the one pictured. Pre-order images are supplied by the manufacturer or distributor for reference.
  2. Colours can look slightly different on different screens.
  3. Many pieces are imported, region-specific or limited, and are priced accordingly.
  4. Safety: diecast models contain small parts and aren't suitable for children under 3.

Prices, payment and stock

  1. All prices are in Indian Rupees (INR). Shipping is shown separately at checkout.
  2. Your order is confirmed once payment succeeds through our secure payment partner.
  3. If a piece is listed at a clearly wrong price, we may cancel the order before dispatch and refund you in full.
  4. Adding an item to your cart doesn't reserve it - only a paid order does.

Pre-orders

  1. Pre-orders are covered by our Pre-Order Policy: the advance is non-refundable, bookings can't be cancelled by you, and the balance plus shipping is due when the piece arrives.

Messages from us

  1. We send order, payment and delivery updates by WhatsApp, SMS or email. We send offers or new-arrival alerts only if you've agreed, and you can opt out at any time.

Using this website

  1. The photos and text on this site belong to The Poggle Store - please don't reuse them without permission. Hot Wheels, Matchbox, Tomica, Mini GT and other brand names belong to their respective owners; we're an independent retailer, not affiliated with or endorsed by them.
  2. Use the site for personal, non-commercial purposes only. Don't misuse it, copy content in bulk, send spam, or interfere with other shoppers.
  3. Links to other websites (couriers, our payment partner, social media) are for convenience - we don't control their content.

Our responsibility

  1. Apart from what these terms and our policies promise, the website is provided “as is” and “as available”.
  2. As far as the law allows, our total liability for any order is limited to the amount you paid for it, less shipping. Nothing in these terms affects your rights under the Consumer Protection Act, 2019.
  3. You agree to cover any loss we suffer because you misused the website or broke these terms.
  4. We aren't liable for delays caused by events outside our control, such as natural disasters, strikes, pandemics or courier disruptions.

General

  1. We may update these terms or pause the website at any time. The version in force when you place an order applies to that order.
  2. These terms are governed by the laws of India.
  3. If something goes wrong, contact our grievance officer - details are on the Contact page. We acknowledge complaints within 48 hours and resolve them within one month.

Questions about this policy? Email thepogglestore@gmail.com or WhatsApp +91 84689 61975 (Monday to Saturday, 10 am to 7 pm IST).