Refund & Cancellation Policy

1. Before dispatch: cancel your order yourself with the Cancel Order button on your order page - open it from your confirmation link, or on Track Order with your order number and mobile number. A 3% cancellation fee on the order total is deducted and the rest is refunded.
2. After dispatch: the Cancel Order button is no longer available and cancellations aren't accepted. If there's a problem when it arrives, our Return Policy applies.
3. Cancelled by us (an item is unavailable or listed at a clearly wrong price): you get a full refund, with no fee.
4. Pre-orders can't be cancelled once booked - see our Pre-Order Policy.
5. Free store pickup orders can't be cancelled once placed, as each piece's card condition is exactly as shown in its photos. They are paid online only (no cash on delivery) - see our Shipping Policy.

6. Refunds are paid only to your original payment method.
7. Approved refunds are started within 2 business days and usually reach you within 5-7 business days, depending on your bank.
8. For returns, the refund is started once we receive and check the returned item.
9. If you were charged twice, or charged for an order that failed, the extra amount is refunded automatically within 5-7 business days.
10. If a parcel comes back to us because of a wrong address or a refused delivery, the refund is the order total minus shipping in both directions.

If a refund hasn't reached you within these times, contact us with your order number and we'll share the transaction reference so you can check with your bank. You can also reach our grievance officer - details are on our Contact page.