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The Poggle Store

Policies

Pre-Order Policy

Last updated: 14 October 2026

Pre-orders let you reserve upcoming pieces before they reach us. Please read these terms before booking - booking a pre-order means you accept them.

How it works

  1. You pay an advance to reserve the piece. When it arrives, we send you a payment link for the balance plus shipping.
  2. The price you book at is fixed - your receipt shows the exact balance you'll pay on arrival, plus shipping at our usual rates.
  3. Pre-order images are supplied by the manufacturer or distributor for reference, as the piece hasn't arrived yet.

Paying the balance

  1. The balance and shipping must be paid within 10 days of our arrival notice.
  2. If it isn't paid in that time, even after a reminder, the booking is cancelled, the advance is forfeited, and the piece may be offered to other collectors.
  3. Your order is dispatched only after full payment, as set out in our Shipping Policy.

Cancellation and refunds

  1. No cancellation: once the advance is paid, the pre-order can't be cancelled by you.
  2. The advance is non-refundable and can't be adjusted against any other product, order or future purchase.
  3. If we can't deliver - for example the manufacturer discontinues the piece or our allocation is cut - you get a full refund of your advance, or a comparable alternative if you prefer.
  4. If your piece hasn't arrived within 12 months after the expected arrival month shown when you booked, you may choose a full refund of your advance.

Delays and product changes

  1. Expected arrival dates are estimates, not guarantees. Manufacturers can delay releases because of production, quality checks, raw materials or shipping. Apart from point 10, delays aren't grounds for cancellation or refund - we'll keep you updated.
  2. Colours, card art, packaging and specifications shown at booking may be changed by the manufacturer without notice.

Your details

  1. Please keep your name, address, phone number and email up to date. We can't be responsible for delays or costs caused by incorrect details.
  2. By booking a pre-order, you confirm that you've read and accept this policy.

Questions about this policy? Email thepogglestore@gmail.com or WhatsApp +91 84689 61975 (Monday to Saturday, 10 am to 7 pm IST).