Policies

Shipping Policy

Last updated: 14 October 2026

We ship across India, packing every piece carefully so cards, blisters and boxes arrive safely.

Processing and dispatch

Orders are processed within 2-3 business days of payment. During busy periods, such as new drops or sales, processing may take a little longer.
We don't ship or deliver on Sundays or public holidays.

Delivery usually takes 3-5 business days after dispatch, so most orders arrive within 5-7 business days of ordering. Remote areas and the North-East may take longer.
We currently ship within India only, and can't deliver to PO boxes.

Shipping is a flat charge per order: 1-2 items ₹120, 3-4 items ₹160, 5 or more items ₹200. It's shown in your order summary before you pay. These exceptions apply:
- Orders with only docks and magnetic clamps: ₹100, however many you buy.
- Orders with only Mini Dioramas: ₹120, however many you buy.
- Orders with an Exhibit Diorama: ₹200 for one Exhibit Diorama, ₹250 for two or more. This covers everything else in the same order.
If clamps or Mini Dioramas are ordered together with other items, the standard charges above apply.

Once your order ships, we'll send you the courier name and tracking number on WhatsApp or email. Tracking becomes active within 24 hours.

Pre-order items ship only after they arrive with us and the balance is paid - within 2-3 business days of your payment. See our Pre-Order Policy.

Please check your name, address and mobile number carefully. We can't be responsible for delays or extra costs caused by incorrect details.
Address changes are possible only before dispatch.
If a parcel comes back to us because of a wrong address or a refused delivery, we'll re-ship it once shipping is paid again, or refund the order minus shipping in both directions.

If your parcel arrives damaged, record an unboxing video that clearly shows the shipping label, and tell us within 72 hours of delivery - see our Return Policy.
We aren't responsible for courier delays caused by weather, strikes or other events outside our control, but we'll help you follow up with the courier.

Instead of home delivery, you can choose free pickup from Bhumkar Chowk, Pune at checkout (or when paying a pre-order balance). There is no shipping charge.
We'll WhatsApp you the pickup day and time within 5 days of your order. The full pickup address is shown on your order page after you order.
Pickup orders are booked and paid online only - cash on delivery isn't available.
Pickup orders can't be cancelled once placed, as each piece's card condition is exactly as shown in its photos.

Questions about this policy? Email thepogglestore@gmail.com or WhatsApp +91 84689 61975 (Monday to Saturday, 10 am to 7 pm IST).