Privacy Policy

• Order and booking details: your name, mobile number, email, delivery address, billing address (if different), the items you order or pre-book, and the amounts paid.
• Messages you send us on WhatsApp, Instagram or email, so we can answer them.
• Basic technical data such as your IP address and browser type, which our servers log for security and to keep the site working.

Payment details: card, UPI and bank details are entered on our payment partner's secure page and handled by them. We never see or store them.

• To process, pack and deliver your orders and pre-orders.
• To send you order updates, tracking details and - for pre-orders - the link to pay your balance when your piece arrives (by WhatsApp, SMS or email).
• To answer your questions and handle returns, refunds and complaints.
• To keep the tax and accounting records the law requires, and to prevent fraud.
• To tell you about new arrivals or offers only if you've agreed to it. You can say no at any time.

We never sell your personal data or share it for other companies' advertising.

• Courier partners: your name, phone number and address, to deliver your parcel.
• Our payment partner, to process your payment and any refunds.
• Hosting and IT providers who run the website for us, under confidentiality obligations.
• Government or law-enforcement authorities, only when the law requires it.

• If you tick “Save this address for future purchases”, your details are stored in your own browser on that device, not on our servers. You can remove them any time with “Remove saved address” at checkout, or by clearing your browser data.
• We only use cookies that the site needs to work. We don't use advertising or tracking cookies. If that ever changes, we'll update this policy and ask for your consent where required.

We keep order and payment records for as long as Indian tax and accounting laws require. Other personal data is deleted when it's no longer needed for the purposes above, or when you ask us to delete it and no law requires us to keep it.

We use reasonable security measures, including encrypted (HTTPS) connections and limited access to customer data. No system is completely secure, but we'll tell you and the authorities as the law requires if a breach affects your data.

You can ask us to:

• tell you what personal data we hold about you and how it's used;
• correct or update it;
• delete it, where we don't need to keep it by law;
• stop using it for anything you previously agreed to, such as offers;
• deal with a complaint about how we handled your data.

Email thepogglestore@gmail.com - our grievance officer's details are on the Contact page. We'll acknowledge your request within 48 hours and respond within 30 days. If you're not satisfied, you can complain to the Data Protection Board of India.

Our site is meant for adults. If you're under 18, please shop with a parent or guardian, who should place the order.

We may update this policy from time to time. The date at the top shows when it last changed; significant changes will be highlighted on the website.