Policies
Return Policy
Last updated: 14 October 2026
If something is wrong with your order when it arrives, we'll put it right - please read how to report it below.
Unboxing video is mandatory
- Please record a continuous, uncut unboxing video that starts before the sealed parcel is opened and clearly shows the shipping label on the parcel. We can't accept damage or defect claims without it.
Report within 72 hours
- Report any problem within 72 hours of delivery on WhatsApp (+91 84689 61975) or email thepogglestore@gmail.com, with your order number, the video and clear photos.
- We accept claims when an item arrives damaged or broken in transit, is faulty, is the wrong item, is missing from the parcel, or is not as described in the listing.
Not eligible for return
- Change of mind.
- Items that have been opened, unsealed, removed from their card or blister, or tampered with.
- Items no longer in a resaleable condition.
- Minor card or blister wear - small creases, soft corners or print variations are normal on mass-produced cards and aren't defects.
- Claims made after 72 hours, or without an unboxing video.
What happens next
- We'll acknowledge your claim within 48 hours. For approved claims, we'll arrange a pickup or cover your return courier cost - please don't send anything back before approval.
- You'll receive a replacement if we have the same piece in stock; otherwise a full refund of the item and the shipping you paid, as set out in our Refund & Cancellation Policy.
Questions about this policy? Email thepogglestore@gmail.com or WhatsApp +91 84689 61975 (Monday to Saturday, 10 am to 7 pm IST).